Terms & Conditions of Sale

Generality

The services, analyzes and interpretations of the laboratory MyLabDNA are exclusively subject to these conditions. These conditions will prevail over any other document in case of conflict. Our team provides services subject to the terms and conditions set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

Đặt hàng

The laboratory MyLabDNA executes the orders to the best of its possibilities and its knowledge. All samples must be accompanied by a request carefully completed and certified by the applicant. The accuracy of the information provided, especially the breed, species and identification, must be verified. The name of the organization or person receiving the result must be clearly indicated. This applicant, by validating his order, undertakes to respect the present general conditions of sale. Any order is considered final from its acceptance by the company MyLabDNA . Any services undertaken in accordance with the order must be billed.

Withdrawal and refund policy

By accepting these terms and conditions of sale, you accept the conditions of return, withdrawal and refund set up by MyLabDNA. You will find our conditions of withdrawals and refunds on this page.
By placing an order, the customer expressly requests the immediate execution of the DNA analysis service and expressly acknowledges that the right of withdrawal is waived once the analysis has begun, in accordance with Article 16 of Directive 2011/83/EU.

Submission of samples

MyLabDNA can provide sampling equipment on request and reserves the right to charge fees for these materials, particularly if the first sample was incorrect because of untrained staff. Samples sent to the laboratory will not be returned because they are damaged by DNA extraction and then destroyed. Upon receipt, biological samples become the property of the laboratory. The laboratory can therefore use and transform them in order to carry out the analyzes. MyLabDNA reserves the right to refuse any sample that would present an unreasonable risk of fail during its analysis. The customer agrees to this condition. The customer garantee that label and any delivered sample is not hazardous in accordance with applicable laws. MyLabDNA may proceed to the immediate disposal of a specimen when it is received, if it is deemed to be at risk, real or suspected. Any deliberate destruction for reasons involving the safety of persons may not constitute a cause of financial or other liability of MyLabDNA. Any accidental destruction of the samples can not be a cause of liability of MyLabDNA .

Execution delay

MyLabDNA will employ a maximum effort to ensure the most reasonable delays. The deadlines are given for information only and any overtaking can not be considered as a reason for breaking or contestation of price. The laboratory is not responsible for the delivery times of your samples, so it is advisable to use a courier service with deadlines committed. The results are communicated in electronic form (sending an email).

Payment terms

The services must be paid by credit card or bank transfer. The price is due when ordering. The order will only be executed upon receipt of the payment. MyLabDNA reserves the right to update the pricing of its analyzes at any time. The applicable price is the one in force at the time the order is placed by the customer. Prices are per order and per customer. As such, promotional offers are valid only if the withdrawal and payment are received before the deadline of the offer.

Sample Storage and Analysis Reporting

After transmission of the analysis results to the client, the samples and the DNA extracts will be stored for at least 3 months. Then MyLabDNA can destroy them. Copies of the analysis reports will be kept for at least 3 years.

Techniques used

MyLabDNA reserves the right to refuse any request that does not correspond to the technical skills of the laboratory. MyLabDNA will implement the analysis technique that seems most appropriate to him considering his means and his knowledge without being liable for non-compliance with a specific technique. MyLabDNA may subcontract all or part of the analyzes that do not fall within its scope of competence in a laboratory of its choice.

Notice to veterinary practitioners

The laboratory MyLabDNA provides analysis services but no interpretation of the results without having carried out all the complementary examinations on the animal. The practicing veterinarian is responsible for interpretation and the decisions regarding diagnosis and treatment.

Confidentiality

The laboratory MyLabDNA undertakes to preserve the confidentiality of any patented or non-public element, any confidential technical information and to use this confidential information only for the purpose of carrying out sample analyzes and providing reports on the results. MyLabDNA and the customer undertake not to publish, reveal or communicate to third parties any information concerning the carrying out of the analyzes, the reports of results, as well as all other information which can be related. Any contact with MyLabDNA to get an information about an order or an analysis will be subject to an authentication process to guarantee the identity of the customer.

Publication and references

The name and data of the laboratory MyLabDNA can not be used in a way that could harm its reputation or its commercial activity. Any publication by the customer of commercial results (sales support, press article, advertising, social network post etc.) must be subject to the agreement of MyLabDNA . Not respecting this condition is subject to legal proceeding. MyLabDNA reserves the right to quote the references of its customers in the context of commercial publications (brochure, sales support).

Protection of personal data

Personal data is collected, stored and processed in accordance with our Privacy Policy. This privacy policy can be read here.

Intellectual property

All elements and details of the MyLabDNA laboratory site are and remain the intellectual and exclusive property of MyLabDNA. It is forbidden to reproduce, exploit, rebroadcast, or use for any reason whatsoever any element of the site without having the consent of MyLabDNA.

Responsibilities

Samples and their shipping are under the sole responsibility of the customer. In fulfilling its mission, MyLabDNA is only bound to an obligation of means. The analytical results of the laboratory MyLabDNA constitute a first determination made according to the state of the techniques relating to the types of analyzes carried out. MyLabDNA assumes no responsibility for the uses that could be made of the analysis results provided. MyLabDNA is not responsible for the non execution of these conditions due to circumstances beyond its control.

Except as provided by the applicable law regarding liability arising from gross negligence, willful misconduct or misconduct on the part of MyLabDNA, or death or personal injury resulting from the negligence of MyLabDNA, the indemnities due under the responsibility of MyLabDNA towards you relating to the provision of a laboratory analytical service may not exceed ten times the amount you have paid for this analytical laboratory service.

Cancellation clause

In case of fail of a contractual obligation of one of the parties, this contract will be automatically settled for the benefit of the other party without prejudice to damages that could be claimed from the defaulting party.

Law and Dispute Resolution

These general conditions of sale and execution of analyzes are subject to French law. Before proceeding with any contentious action, the parties will attempt to reach an amicable agreement. If no amicable agreement is reached, the referral to the Mediator is possible. However, in case of persistent litigation, the latter will be the exclusive jurisdiction of the Commercial Court of Saint Etienne, even in case of plurality of parties.

Cổng thông tin DNA của tôi

Điều khoản và Điều kiện